OVERVIEW
Welcome to The Nine Aurora! The terms “we”, “us” and “our” refer to The Nine Aurora. The Nine Aurora operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). The Nine Aurora is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy www.thenineaurora.com/privacy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services. 

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. The Nine Aurora reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until The Nine Aurora confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as The Nine Aurora may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy [LINK].
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.
Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any. We do not offer price protection or retroactive adjustments for promotions or price decreases occurring after your purchase. 

SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.
We may select the carrier and service level at our discretion unless otherwise stated at checkout. If a delivery is refused or cannot be completed due to incorrect address or customer unavailability after reasonable attempts, the shipment may be returned to us. Where permitted by law, we may deduct the actual return shipping, redelivery, and handling costs from any refund of the merchandise price (this does not affect your statutory right of withdrawal or any return approved under our Returns & Refunds Policy). Please inspect your parcel on receipt. If items arrive damaged or with shortages, contact hello@thenineaurora.com with photos and the packing slip within 48 hours so we can assist the carrier claim process and arrange a remedy. This request does not limit any statutory rights you may have regarding non-conforming goods.

SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by The Nine Aurora, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of The Nine Aurora, Shopify or any third party. Unauthorized use of the Services may be a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by The Nine Aurora.
The Nine Aurora’s names, logos, product and service names, designs, and slogans are trademarks of The Nine Aurora or its affiliates or licensors. You must not use such trademarks without the prior written permission of The Nine Aurora. Shopify’s name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk.
We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
[NOTE TO MERCHANT: This section accurately characterizes Shopify’s relationship with your store and should not be removed or modified.]
The Nine Aurora is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with The Nine Aurora. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and The Nine Aurora, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with The Nine Aurora.

SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here www.thenineaurora.com/privacy and certain personal information may be subject to Shopify’s Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our privacy policy www.thenineaurora.com/privacy for more details on how we, Shopify, and our partners use your personal information. 

SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service.
You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.
We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with the these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm The Nine Aurora, Shopify or users of the Services, or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, pretext, spider, crawl, or scrape; or (e) interfere with or circumvent the security features of the Services or any related website, other websites, or the Internet. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 14 - TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 15 - DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.
EXCEPT AS EXPRESSLY STATED BY The Nine Aurora, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 16 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL The Nine Aurora, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

SECTION 17 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless The Nine Aurora, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys’ fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.

SECTION 18 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 19 - WAIVER; ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 20 - ASSIGNMENT
You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

SECTION 21 - GOVERNING LAW
For EU/UK/Rest-of-World orders, these Terms and any disputes are governed by the laws of Italy, with exclusive venue in Varese, Italy, without prejudice to any mandatory consumer rights in your country of residence.
For North American orders, these Terms and any disputes are governed by the laws of Wyoming, USA, with exclusive venue in Wyoming, USA, subject to small-claims exceptions.
Nothing in this section limits your non-waivable statutory consumer rights.

SECTION 22 - HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 23 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 24 - LOYALTY PROGRAM

The MyTheNineAurora Loyalty Program (“the Program”) is a voluntary rewards initiative operated globally by Aurora Beauty Zones S.R.L., Via Maria Virginia Staurenghi 37, 21100 Varese (VA), Italy (VAT: IT02586180121), and made available to customers of thenineaurora.com worldwide.
For North America, fulfillment and customer service related to the Program are supported by Aurora Beauty Zones LLC, 30 N Gould St Ste N, Sheridan, Wyoming 82801, USA.

The Program allows registered customers to earn and redeem points (“Aurora Points”) through purchases and other qualifying activities. It is managed through our authorized technology partner LoyaltyLion Ltd., which acts as a secure data processor on our behalf. Participation is entirely optional and free of charge, and enrollment constitutes acceptance of these Terms.

The Program is open to all customers aged eighteen (18) or older who have created a valid The Nine Aurora customer account. Points and rewards are personal, non-transferable, and may not be exchanged for cash, credit, or any other consideration.

Aurora Points are earned by completing qualifying activities such as purchases, product reviews, referrals, or participation in special brand experiences. Points from purchases are credited to the customer’s account fourteen (14) days after the order date, provided that the order has not been returned, cancelled, or refunded. Points from reviews, referrals, or other non-purchase activities are credited immediately upon verification. If any purchase generating points is later returned, cancelled, or refunded, the corresponding points will automatically be deducted from the customer’s balance. The full list of eligible activities and point values is published on the MyTheNineAurora page of the website.

Aurora Points may be redeemed for rewards, refills, or exclusive experiences as listed on the website. Redemption options and thresholds may vary depending on market, availability, and promotional periods. All points have no monetary value and may not be sold, exchanged, or converted into cash. Once points have been redeemed, the redemption is final and cannot be cancelled or refunded.

Points remain valid for twelve (12) months from the date of the customer’s last qualifying activity, such as a purchase, review, or referral. If no qualifying activity occurs during that period, all unredeemed points will expire automatically. Customers will be notified by email in advance of any upcoming expirations.

The Program includes multiple tiers — Seeker, Guardian, Aurora, and Ambassador — each offering distinct benefits and experiences. Tier status is determined by the total number of points earned within a rolling twelve-month period. Tier benefits, thresholds, and rewards may change at any time without prior notice.

Aurora Beauty Zones S.R.L. reserves the right to adjust or revoke points in cases of suspected abuse, technical error, or fraudulent activity. Points earned through unauthorized or unethical actions may be cancelled without notice. We may modify, suspend, or terminate the Program at any time without prior notice. In the event of termination, all unused points will expire automatically and cannot be exchanged for cash or any form of compensation.

Participation in the Program involves the secure processing of personal data such as name, email address, and purchase history. This data is processed by LoyaltyLion Ltd. in accordance with our Privacy Policy and applicable data protection laws. Customers may request deletion of their Program data at any time by contacting hello@thenineaurora.com.

Aurora Beauty Zones S.R.L. and Aurora Beauty Zones LLC shall not be liable for any loss, delay, or malfunction resulting from system errors, technical issues, or misuse of the Program.
The Program is governed by the laws of Italy for EU customers and Wyoming (USA) for North American customers. Any disputes arising under the Program shall be submitted to the exclusive jurisdiction of the competent courts of Varese (Italy) or Wyoming (USA), respectively.

SECTION 25:  SUBSCRIPTIONS AND SPECIAL PURCHASE OPTIONS

Certain products may be purchased on a subscription basis, allowing you to receive automatic repeat deliveries at the frequency you select during checkout.
By completing a subscription purchase, you authorize Aurora Beauty Zones S.R.L. or Aurora Beauty Zones LLC, depending on your shipping region, to charge your selected payment method for recurring deliveries until you choose to modify or cancel your subscription in accordance with these Terms.

Your payment information is stored securely through our authorized payment processor to facilitate recurring billing. You will be charged automatically based on your selected delivery frequency, and each charge will include applicable taxes and shipping fees unless otherwise stated.
It is your responsibility to maintain accurate and up-to-date billing information in your account. If payment cannot be processed, your subscription may be suspended or cancelled.

Subscriptions renew automatically at the end of each billing cycle unless cancelled before the next renewal date. You may manage or cancel your subscription at any time by logging into your account or using the “Manage Subscription” link provided in your order confirmation email.
To avoid being charged for the next delivery, cancellations must be made at least 24 hours before the next scheduled renewal.
Cancellations submitted after this period will apply to the following billing cycle.

All subscription orders are governed by our Returns & Refunds Policy. If a subscription order has already shipped, it cannot be cancelled until it is returned in accordance with that policy. Refunds, where applicable, will be processed to the original payment method within fourteen (14) business days of receiving and inspecting the returned goods.

Subscription prices reflect the rates displayed on our website at the time of purchase. We reserve the right to modify pricing, promotions, or product availability at any time. Should a price change affect your active subscription, we will notify you by email before the new rate is applied, and you may cancel your subscription if you do not wish to continue under the revised terms.

We reserve the right to suspend or terminate any subscription in the event of repeated failed payments, misuse, or suspected fraudulent activity. We may also discontinue the subscription program entirely, in which case you will receive prior notice and a refund for any pre-paid but unshipped orders.

When you place a pre-order, you are purchasing a product that is currently out of stock or not yet released.
Depending on the item, we may collect full payment, no payment, or a partial deposit at checkout and securely store your payment method to charge the balance once the item is ready to ship.

You may cancel a pre-order that has not yet been fulfilled by contacting our Customer Care team at hello@thenineaurora.com.
If the pre-order has already shipped, it cannot be cancelled, but you may request a full or partial refund in accordance with our Returns & Refunds Policy.

All pre-orders are subject to product availability and estimated shipping dates as displayed on the product page at the time of purchase. We will notify you by email if significant delays occur.

For selected items, we may offer a try-before-you-buy option.
When you place such an order, your payment method is authorized but not charged at checkout.
You will have a specified period, communicated at the time of purchase, to decide whether you wish to keep or return the product.

If you decide to keep the product after the trial period ends, your payment method will automatically be charged for the full amount.
If you return the item within the trial period, no charge will be made.
Returned products must meet the eligibility criteria outlined in our Returns & Refunds Policy.

SECTION 26 – PROMOTIONS & COUPON CODES

Promotions, discount codes, and gifts-with-purchase (“Offers”) are valid only as stated, for the period stated, and while supplies last. Unless expressly permitted, Offers are one per order, non-transferable, not redeemable for cash or credit, and not applicable to taxes, duties, shipping, gift cards, Final Sale items, or excluded products. If you return items that earned an Offer, we may deduct the Offer value from your refund unless the qualifying item(s) and any gift are returned unused and in original packaging. No retroactive price adjustments on prior orders.

Digital gift cards and store credit

Digital gift cards and store credit are redeemable only at thenineaurora.com, are not reloadable, not for resale, and not exchangeable for cash (except where required by law). Treat as cash; we are not responsible for lost or stolen cards. Purchases are deducted from the balance until exhausted; any remaining amount may be used on future orders

SECTION 27 – INTERNATIONAL DUTIES & TAXES (DAP / DDP)

For deliveries outside the European Union or the United States, shipments are typically DAP (Delivered At Place): local VAT, duties, brokerage and clearance fees may be collected by the carrier at delivery. Where a product page or checkout indicates DDP (Duties Paid), such amounts are collected at checkout. Refusal to pay assessed import charges may result in non-delivery; where permitted by law, related shipping and clearance costs may be deducted from any refund.

SECTION 28 – COSMETIC SAFETY & ALLERGIES

Our products are cosmetics, not medical treatments. Always follow usage directions and review ingredient lists to avoid potential allergens. Discontinue use if irritation occurs. For highly reactive skin, perform a patch test and/or consult a professional. Keep out of reach of children.

SECTION 29- REVIEWS & ENDORSEMENT DISCLOSURES

Customer reviews reflect individual experiences and may be curated consistent with applicable law. If you receive any incentive (e.g., points, discount, sample) for a review, you must clearly disclose that an incentive was provided. Influencers or affiliates must provide clear and conspicuous disclosures (e.g., #ad, #sponsored) in line with applicable advertising rules. We may remove unlawful or non-compliant content.

SECTION 30 – SMS & ELECTRONIC COMMUNICATIONS

By opting in to receive marketing texts, you agree to receive recurring automated messages to the number provided. Consent is not a condition of purchase. Message and data rates may apply; frequency varies. Reply STOP to cancel, HELP for help. We may continue to send non-marketing transactional messages (orders, deliveries, account).

SECTION 31 – EU/UK RIGHT OF WITHDRAWAL (STATUTORY)

If you are an EU/UK consumer, you may have a statutory right to withdraw from most distance-purchase contracts within 14 days of delivery without giving any reason, subject to legal exclusions (e.g., unsealed hygiene-sensitive items). .

To exercise this right, follow the instructions in our Shipping & Returns page (https://www.thenineaurora.com/pages/shipping-returns) or contact hello@thenineaurora.com. This legal right is separate from our 30-day brand policy.

SECTION 32 – EXPORT CONTROLS & SANCTIONS

You agree not to use the Services or purchase products in violation of applicable export control and sanctions laws (including EU, UK, and U.S. OFAC/EAR). We may refuse, cancel, or block orders that appear to contravene such laws.

SECTION 33 – FORCE MAJEURE

We are not liable for delay or failure to perform due to events beyond our reasonable control, including acts of God, epidemics, labor disputes, carrier failures, cyber incidents, embargoes, shortages, or governmental actions.

SECTION 34 – ACCESSIBILITY

We strive to provide a website consistent with applicable accessibility standards. If you experience difficulty accessing any part of the site, contact hello@thenineaurora.com and we will provide reasonable assistance.

SECTION 35 - NOTICE FOR CALIFORNIA RESIDENTS

Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice:

If you have a question or complaint regarding the Site, please contact us at:
📧 hello@thenineaurora.com

California residents may also reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by post at 1625 North Market Blvd., Sacramento, CA 95834 or by telephone at (916) 445-1254 or (800) 952-5210.

SECTION 36 – DISPUTE RESOLUTION; ARBITRATION; CLASS ACTION WAIVER (US USERS)

Applicability. This Section applies to users residing in the United States to the extent permitted by law and does not limit any non-waivable rights.
Agreement to Arbitrate. To the fullest extent permitted by law, you and The Nine Aurora agree that any dispute, claim, or controversy arising out of or relating to the Site, Services, products, these Terms, or any transaction (past, present, or future) shall be resolved by final and binding arbitration on an individual basis, rather than in court, except for claims that may be brought in small-claims court. The Federal Arbitration Act governs this Section.
Class Action Waiver. Claims must be brought only in an individual capacity and not as a plaintiff or class member in any class, consolidated, or representative proceeding. The arbitrator may not consolidate claims or preside over any class/representative proceeding.
Pre-Arbitration Notice; Informal Resolution. Before either party files, the party must send a written Notice of Dispute to hello@thenineaurora.com describing the claim and relief sought. If unresolved within 60 days, either party may commence arbitration.
Rules; Forum; Hearing Format. Arbitration shall be administered by the AAA under its applicable rules. If a conflict arises between AAA rules and this Section, this Section controls. Hearings may occur virtually, in your county of residence, or as agreed. A single neutral arbitrator will issue a written decision.
Fees; Relief. AAA/arbitrator fees follow AAA rules, except that if you show arbitration costs would be prohibitive versus court, The Nine Aurora will pay necessary fees to prevent that outcome. The arbitrator may award individualized relief available in court (but not punitive damages).
Opt-Out. You may opt-out of arbitration and the class-action waiver by sending a letter to hello@thenineaurora.com within 30 days of first agreeing to these Terms that states your name, mailing address, and your request to opt-out.
Severability. If the class-action waiver is found unenforceable, this entire arbitration Section is null. Otherwise, if any provision is found unenforceable, the remainder survives.

SECTION 37 – TIME LIMITATION FOR CLAIMS

To the fullest extent permitted by law, any claim relating in any way to the Site, Services, products, or these Terms must be filed within one (1) year after the claim accrues; otherwise, the claim is permanently barred. This limitation period does not apply where prohibited by law.

SECTION 38 – VOID WHERE PROHIBITED

Access to the Site and availability of products or features may not be lawful in certain jurisdictions. Any offer of the Services is void where prohibited. If you access the Site from outside our supported destinations, you are solely responsible for compliance with applicable local laws.

SECTION 39 – DMCA COPYRIGHT INFRINGEMENT NOTICES (US)

The Nine Aurora respects intellectual property rights. If you believe content on the Site infringes your copyright, send a notice (17 U.S.C. §512(c)(3)) to:
The Nine Aurora – Legal Department • hello@thenineaurora.com
Your notice must include: (a) your physical/electronic signature; (b) identification of the copyrighted work; (c) identification of the allegedly infringing material and its location; (d) your contact information; (e) a good-faith statement; and (f) a statement under penalty of perjury that you are the owner or authorized agent. We will act expeditiously to remove or disable access to infringing material and notify the user.

SECTION 40– AI SKIN ANALYSIS TOOL

40.1 Overview

We may offer an AI-powered skin analysis tool (the “Skin AI Tool”) on our website, developed and operated by our trusted technology partner, Revieve Oy (“Revieve”). The Skin AI Tool allows you to voluntarily upload a photograph (“Selfie”) and optionally provide certain information in order to receive a digital skin assessment and personalized skincare recommendations.

The Skin AI Tool is provided solely for informational and cosmetic purposes. It does not provide medical advice, diagnosis, or treatment and is not a substitute for consultation with a licensed healthcare professional.

40.2 Roles and Responsibilities

For the purposes of applicable data protection laws:

• The Nine Aurora acts as the data controller of personal data submitted through the Skin AI Tool.

• Revieve acts solely as a data processor, processing data on our documented instructions pursuant to a written data processing agreement compliant with Article 28 GDPR and applicable UK and U.S. privacy requirements.

Revieve does not determine independent purposes for processing and does not retain, sell, disclose, or otherwise use your image data for its own commercial purposes.

40.3 Lawful Basis and Explicit Consent

By actively choosing to use the Skin AI Tool and uploading your image, you provide your explicit, informed consent to the processing of your image and related data strictly for the purpose of generating your skin analysis and cosmetic product recommendations.

Where required under applicable law, including GDPR, UK GDPR, and certain U.S. state biometric laws, such consent constitutes written consent for the collection and processing of your image for this limited purpose.

You may withdraw your consent at any time by discontinuing use of the tool or contacting us at hello@thenineaurora.com. Withdrawal will not affect processing lawfully carried out prior to withdrawal.

40.4 Nature of Image Processing

Your uploaded image is processed using automated algorithms designed to analyze visible skin characteristics such as tone, texture, and surface-level conditions.

The Skin AI Tool:

• Does not perform facial recognition.

• Does not identify you as a specific individual.

• Does not authenticate or verify identity.

• Does not create, collect, or store biometric identifiers or facial geometry templates.

• Does not use your image for behavioral tracking or cross-site monitoring.

The processing is strictly limited to cosmetic analysis necessary to generate your results.

40.5 Retention and Deletion

Images submitted through the Skin AI Tool are processed transiently on secure infrastructure.

Your image is not stored beyond the time necessary to complete the analysis and is automatically deleted shortly after processing in accordance with technical safeguards implemented by Revieve.

Neither The Nine Aurora nor Revieve retains your image data for:

• Profiling

• Marketing

• Algorithm training

• Future identification

• Commercial resale

• Cross-session linking

If applicable U.S. biometric laws require retention disclosure, the retention period for images is limited to the duration necessary to perform the analysis and immediate deletion thereafter.

40.6 No Sale or Commercialization of Biometric Data

We do not sell, lease, trade, or otherwise profit from biometric information or images submitted through the Skin AI Tool.

40.7 Automated Processing Transparency

The Skin AI Tool relies on automated processing to generate cosmetic recommendations.

The output:

• Is informational only

• Does not produce legal or similarly significant effects

• Does not affect eligibility for services

• Does not create binding decisions

Results may vary depending on lighting conditions, image quality, device capabilities, and other environmental factors.

40.8 International Data Transfers

Image processing may occur on secure infrastructure located within the European Union or other jurisdictions where Revieve maintains approved data processing facilities.

Where personal data is transferred internationally, appropriate safeguards are implemented in accordance with applicable data protection laws, including Standard Contractual Clauses where required.

40.9 Age Requirements

You must be at least sixteen (16) years of age, or the minimum age required under applicable law in your jurisdiction, to use the Skin AI Tool.

If you are below the applicable age of digital consent, you may only use the tool with verifiable parental or legal guardian consent.

By uploading a photo, you confirm that:

• You are the individual depicted in the image, or

• You have obtained valid consent from that individual.

• 40.10 Data Protection Rights

Depending on your jurisdiction, you may have rights including:

• Access to your personal data

• Correction of inaccurate data

• Deletion of personal data

• Restriction of processing

• Objection to processing

• Data portability

• Withdrawal of consent

To exercise your rights, contact hello@thenineaurora.com.

40.11 Limitation of Liability

To the fullest extent permitted by law, neither The Nine Aurora nor Revieve shall be liable for indirect, incidental, special, or consequential damages arising from the use of, or inability to use, the Skin AI Tool, including reliance on its outputs.

40.12 Intellectual Property

All intellectual property rights in the Skin AI Tool, including software, algorithms, models, and related technologies, remain the property of The Nine Aurora and/or Revieve.

Use of the Skin AI Tool does not grant ownership rights in such technologies.

SECTION 41 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at hello@thenineaurora.com.

Our contact information is posted below:

Aurora Beauty Zones S.R.L.
Via Maria Virginia Staurenghi 37, 21100 Varese (VA), Italy - VAT IT02586180121

For customers located in North America, orders are managed and fulfilled by:

Aurora Beauty Zones LLC
30 N Gould St Ste N, Sheridan, Wyoming 82801, United States

For any inquiries, please contact us at hello@thenineaurora.com