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Frequently asked questions
Orders, shipping, formulas and everything in between.
What is the shelf life of your products?
After opening, they should be used within 12 months (as indicated by the 12M PAO symbol on the packaging). Store in a cool, dry place away from direct sunlight.
What kind of research supports your products?
Beyond dermatological and clinical testing, we invest in ongoing research into longevity science, ingredient performance, and barrier health. Our R&D team partners with independent laboratories to ensure each formulation is backed by measurable data.
Are your products suitable for sensitive skin?
Yes. All formulations are developed with tolerance and sensitivity in mind. If your skin is highly reactive, we recommend patch-testing first and contacting our Customer Care team for tailored guidance.
How do your products nurture the skin?
Instead of relying on harsh or aggressive actives, our complex is designed to work in harmony with the skin. It hydrates deeply, reinforces the barrier, and sustains radiance — helping the skin stay balanced and resilient over time.
Do you disclose the 39 ingredients?
No. The exact composition of our 39-ingredient complex is proprietary. What we can share is that every ingredient is rigorously tested for purity, safety, stability, and efficacy, and is sourced according to strict quality and sustainability criteria.
Are your products vegan and cruelty-free?
Yes. Our skincare is 100% vegan and cruelty-free. We never use animal-derived ingredients, and we never test on animals, in accordance with strict European Union regulations.
Are your products dermatologically tested and clinically proven?
Yes. Every formula is dermatologically tested under medical supervision and clinically proven through independent trials to validate both efficacy and safety.
What makes your skincare different?
Our formulations are built around a proprietary complex of 39 carefully selected ingredients, combining botanical wisdom with advanced dermatological science. This complex is designed to support skin longevity, barrier strength, and resilience over time.
Where are your products made?
All of our skincare is proudly Made in Italy, developed under GMP standards and in full compliance with European cosmetic regulations.